your questions answered!
Frequently asked questions
Do I have to pay for customs charges on my orders?
All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Ezooti. For more in depth information, we would suggest contacting your local customs office.
How can I pay for my order?
Ezooti accepts payments via PayPal.
Is it safe to order online?
Credit cards are processed using PayFast, our secure online payment processing service that uses a variety of fraud protection mechanisms to protect you against chargebacks.
What if I have not received my order?
Feel free to contact us at firstname.lastname@example.org for an update on the status of your order.
Can I make changes to my order?
Once you have placed your order it is not possible to amend any details of your order as it goes directly to processing.
What should I do if I receive an incorrect or faulty item?
Please send us a message to email@example.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges.
Still have questions?
Contact our support team and we will do our best to help you out!