Due to COVID-19 all shipping times are delayed up to 2 to 15 days
free shipping on all orders
Due to COVID-19 all shipping times are delayed up to 2 to 15 days
free shipping on all orders

your questions answered!

Shipping and delivery

Do you offer free shipping?

We offer free shipping with tracking on all orders.

How long does it take to process my order?

Orders can take between 1-6 days to process after placing the order before shipping out depending on the supplier.

How long will my order take to be delivered?

Please be aware that we depend on our shipping partners and that there can be unforeseen delays at customs or with delivery.
Due to Covid-19 all shipping times are currently experiencing delays.

Shipping DestinationDelivery days*
United Kingdom20-40
New Zealand13-20

*Expected delivery time in working days. Last updated  07 May 2020.

Will I need to pay custome duties?

Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.

The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.

Additional charges for customs clearance must be borne by the recipient specified on the delivery address. Ezooti has no control over these charges and cannot predict what they may be.

It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Ezooti’s original delivery estimates.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, contact us and we’ll fix it! If you need more detailed information, please send us an email at hey@ezooti.com and we’ll help you out.

Unexpected delays?

In some instances the delivery may take more time. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

shipping and delivery

Still have questions?

Contact our support team and we will do our best to help you out!


Get in touch!

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